/the/path/of/most/resistance
A few years ago, I got tired of fielding support requests from family members and started making them an offer instead.
I began telling them that if they would buy a Mac, I would give them 24/7 tech support without complaint. Initially, they scoffed, but as the Mac became fashionable, I had more and more family members calling to let me know they had switched. Now, most of them are Mac users and the rate of support calls have dropped from several a month to several a year.
by Rob Foster.
I’ve had exactly the same experience!
And fortunately, many have switched in the last few years…
Now, I have a theory about why IT departments are so adamant about their companies *not* switching… *wink*
